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Cancellation of all events

Dear Audience Members,

in light of the current situation, we cancel all events at radialsystem from today, March 13, up to and including April 19, as per the recommendation issued yesterday by the Senator for Culture and Europe to also fully suspend the operation of all private stages, regardless of their seating capacity, in order to quell the spread of the corona virus.

For the Sasha Waltz & Guests production of “remains,” by Andrew Schneider, further performance dates are already planned for early December 2020. We are also making every effort to find alternative dates for the cancelled concerts “Time Travellers” by Rundfunkchor Berlin as well as for the “Forecast Festival” and “1km² Berlin / We are sorry!” and will share this information as soon as possible.

Due to the current situation and consequential travel restrictions as well as limited rehearsal possbilities, we also have to cancel the “ID Festival” and all performances of “New Empathies” in May. We will keep you informed about possible alternate dates on our website and our social media channels.

Please find below information on refunds for tickets that have already been purchased.

Thank you for your understanding and we look forward to welcoming you back soon in good health!

Sincerely,

your team at radialsystem

Ticket Refunds

1. Reimbursement
If you booked your tickets online, you will automatically receive an e-mail from our ticket provider Reservix with information on how the entire cost of purchase will be returned.
If you bought your tickets at the radialsystem box office, please send an e-mail to ticket@radialsystem.de with the invoice number and the subject line “refund,” or contact us by phone at 030 288 788 588. If there is a long hold time, you can also send an e-mail with your phone number to ticket@radialsystem.de. We will then call you back as soon as possible.
If you purchased your tickets at an advance booking office, please contact them directly.

2. Voucher
You can also exchange your ticket for a voucher for a later event at radialsystem. Should you choose this option, please send your booking or customer number with the subject line, “voucher,” to ticket@radialsystem.de by 18 March 2020. The voucher may be redeemed until 1 April 2023 either online or in person for any and all events at radialsystem.
Tickets for “remains” can be rebooked for the replacement dates in December 2020. In this case please send your booking or customer number with the subject line, “rebooking” to ticket@radialsystem.de by 18 March 2020.

In case you purchased your ticket for “Time Travellers” at Rundfunkchor Berlin please contact Rundfunkchor Berlin for the refund. More information on this you can find here.

We kindly ask for your patience throughout this process.